At Cheers Realty, we are committed to protecting your privacy and handling your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and protect your personal information.
1. Collection of Personal Information
1.1 We may collect personal information that is necessary for us to provide our real estate services, including but not limited to:
- Name, address, and contact details;
- Financial information related to property transactions;
- Identification documents (e.g., driver’s license or passport);
- Property preferences and transaction history.
1.2 We collect personal information directly from you when you interact with us, including:
- Completing forms on our website;
- Engaging in property transactions or inquiries;
- Communicating with us via email, phone, or in person.
1.3 We may also collect personal information from third parties such as property owners, tenants, or public databases, where permitted by law.
2. Use of Personal Information
2.1 We use the personal information we collect for the following purposes:
- Facilitating property sales, rentals, and management;
- Responding to inquiries and providing customer service;
- Sending property updates, newsletters, and marketing materials (with your consent);
- Complying with legal and regulatory requirements.
2.2 If you do not provide the requested information, we may be unable to offer certain services or respond to your inquiries effectively.
3. Disclosure of Personal Information
3.1 We may disclose your personal information to:
- Service providers involved in property transactions (e.g., conveyancers, financial institutions);
- Regulatory bodies or law enforcement agencies, where required by law;
- Third parties with your consent or as required to fulfill our services.
3.2 We do not sell or rent your personal information to third parties.
4. Data Security
4.1 Cheers Realty takes reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure.
4.2 We use secure systems and practices, including encryption, access controls, and secure data storage, to safeguard your information.
4.3 While we strive to protect your information, no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security.
5. Access and Correction
5.1 You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate, incomplete, or outdated.
5.2 To make a request, please contact us. We will respond within a reasonable timeframe and may charge a fee for providing access, where permitted by law.
6. Cookies and Website Use
6.1 Our website uses cookies and similar technologies to improve user experience and analyze website traffic.
6.2 By using our website, you consent to the use of cookies. You can manage cookie preferences through your browser settings.
7. Marketing Communications
7.1 With your consent, we may use your personal information to send you marketing communications about our services and properties.
7.2 You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
8. Changes to this Privacy Policy
8.1 We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal obligations. The latest version will be posted on our website with the effective date.
8.2 Continued use of our services after changes are made constitutes acceptance of the revised policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us. We are committed to addressing any issues promptly and effectively.