Cheers Realty and its related bodies corporate (“we”, “our”, “us”) recognise the
importance of protecting the privacy and rights of individuals in relation to their personal
information.
This document is our Privacy Policy and it explains how we collect, use, store, and protect
your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian
Privacy Principles.
1. What is Personal Information?
For the purposes of this Privacy Policy, “personal information” means information that can
reasonably be used to identify you. Examples include your name, address, telephone
number, email address, and occupation.
If we collect information that personally identifies you or from which you are reasonably
identifiable, it will be considered personal information.
2. What Personal Information We Collect
We may collect the following personal information:
● Name, mailing or street address, email address, and telephone number
● Age or date of birth
● Profession, occupation, or job title
● Any other information you provide directly through our website, forms, conversations,
or in writing
● Information you provide during property inspections, appraisals, or transactions
● Feedback, survey responses, or complaint details
We may also collect non-identifiable information such as aggregated website usage data or
anonymous survey results.
3. How We Collect Your Personal Information
We collect personal information directly from you whenever possible, including:
● When you access and use our website
● By telephone, email, post, or in person
● Through conversations with our real estate agents or representatives
● When you fill in application forms or contracts
● When you enter competitions or promotions
● Through surveys, feedback forms, or complaints
We may also collect personal information from third parties, such as:
● Credit reporting agencies, law enforcement agencies, and government authorities
● Your authorised representatives (lawyers, accountants, financial advisers)
● Your employer (where relevant)
● Publicly available sources of information
4. Cookies and Website Tracking
When you use our website, we may send a “cookie” to your device. Cookies help us
recognise your device, measure traffic patterns, and analyse user behaviour so we can
improve our services.
Cookies do not collect personal information, and you can disable them in your browser
settings. We may also log IP addresses for website administration and trend analysis.
5. If We Cannot Collect Your Personal Information
If you choose not to provide certain personal information, we may be unable to:
● Provide you with the requested products or services
● Offer tailored information, promotions, or property updates
● Grant full access to certain areas of our website
6. Why We Collect, Hold, Use and Disclose Your Personal Information
We collect and use your personal information for purposes including:
● Providing our real estate services to you
● Responding to enquiries and requests
● Processing transactions and contracts
● Providing access to secure areas of our website
● Improving our website, services, and client experience
● Marketing our services (including direct marketing)
● Updating our records and maintaining accurate contact details
● Handling feedback, complaints, and disputes
● Complying with our legal obligations
7. Disclosure of Your Personal Information
We may disclose your personal information to:
● Our employees, contractors, and authorised representatives
● Service providers such as IT hosting companies, mailing houses, payment
processors, marketing agencies, and professional advisers (e.g., solicitors,
accountants)
● Third parties with whom we have commercial relationships
● Any party authorised by you
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We may combine information collected from you with information obtained from related entities within Australia.
8. Direct Marketing
We may send you information about our services, special offers, and property updates by
email, SMS, phone, or post.
You can opt out at any time by:
● Using the unsubscribe link in our emails
● Replying “STOP” to our SMS messages
● Contacting us directly using the details below
9. Accessing and Correcting Your Personal Information
You may request access to the personal information we hold about you at any time by
contacting us.
Where lawful, we will provide access in the format you request (e.g., email, post). We may
charge a reasonable fee to cover administrative costs.
If you believe your personal information is inaccurate or incomplete, you may request
corrections, and we will take reasonable steps to update our records.
10. Complaints About Privacy Breaches
If you believe your privacy has been breached, please contact us in writing with details. We
will investigate and respond in line with our complaints handling procedure.
11. Overseas Disclosure
Some of our service providers (including cloud storage and data hosting providers) may be
located overseas. While we take reasonable steps to ensure compliance with Australian
privacy laws, your personal information may be stored or processed outside Australia.
12. Security
We take reasonable steps to safeguard your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no online transmission is completely secure, and we cannot guarantee the security of information transmitted over the internet.
13. Links to Other Websites
Some of our service providers (including cloud storage and data hosting providers) may be
located overseas. While we take reasonable steps to ensure compliance with Australian
privacy laws, your personal information may be stored or processed outside Australia.
14. Contact Us
If you have any questions, concerns, or complaints about our Privacy Policy or the way we
handle your personal information, please contact:
Privacy Officer
Cheers Realty
Level 1, 3 Clunies Ross Ct.
Eight Mile Plains, QLD 4113
Email: [email protected]
Phone:1300 199 188
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be
available on our website.
Last updated: 19th August 2025